privacy policy

At Xeno Pharmaceuticals, your privacy is our priority. We are committed to protecting your personal information and ensuring it is handled in a safe and responsible manner.
 

Information We Collect
 

• Personal Data: Name, address, email, contact number, and payment information.

• Usage Data: Browsing habits, IP address, and interactions with our website.
   

How We Use Your Information

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• To process orders and provide customer service.

• For marketing purposes, to notify you of special offers, products, and updates (only with your consent).

• To improve our website and services.

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Data Security

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We implement security measures to protect your data from unauthorized access, alteration, or disclosure. Your payment information is encrypted using industry-standard SSL technology.

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Third-Party Disclosure

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We do not sell, trade, or otherwise transfer your personal data to outside parties unless required by law, or for fulfilling services with trusted partners like delivery couriers or payment gateways.

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Your Rights

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• Access or correct your personal data.

• Request deletion of your data under applicable laws.

• Opt-out of marketing communications at any time.

If you have any concerns regarding your privacy, please contact us at [ info@xenopharma.in ].
 

Return & Refund Policy
 

At Xeno Pharmaceuticals, we strive for customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
 

Returns

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• Eligibility: Returns are accepted within 30 days from the date of purchase. To be eligible, the item must be unused, in the original packaging, and in the same condition as you received it.

• Non-Returnable Items: Perishable goods, opened items, and products marked as non-returnable (e.g., customized items).
   

Process

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• Contact our customer service team with your order number and reason for return.

• Once approved, send the item to the address provided by our team.

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Refunds

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• After we receive your returned item, we will inspect it and notify you of the status of your refund.

• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

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Shipping

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Return shipping costs are the responsibility of the customer unless the product was damaged or defective upon arrival.

If you have any issues or inquiries regarding returns, please contact [ info@xenopharma.in ].

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Payment Method

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Xeno Pharmaceuticals offers various secure and convenient payment methods to enhance your shopping experience.
 

Accepted Payment Methods
 

• Credit/Debit Cards: Visa, MasterCard, American Express

• Net Banking: Supported through leading banks.

• UPI & Wallets: Pay via UPI or mobile wallets like Google Pay, Paytm, etc.

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Security

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All payments are processed through secure payment gateways. We ensure that your payment information is encrypted and protected at all times.

If you have any questions or issues with your payment, please reach out to our support team at

[ info@xenopharma.in ].

Let me know if you'd like any specific details added or adjustments for your business context!